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OperatorEvaluator Test Overview
Using advanced methodologies from the outsourcing industry and research from leading universities
OperatorEvaluator is a standardized, web-based data entry and data processing aptitude test that evaluates operator productivity and output quality for data entry oriented tasks.
  • It applies to common transactional business processes such as claims data entry, claims adjudication, invoice processing, HR records entry, etc.
  • The test is based on advanced methodologies from the outsourcing industry and student research from the Harvard Business School, Stanford University and the National University of Singapore.
    • Test Score Indicators
    OperatorEvaluator provides a comprehensive analysis of user's results and performance
    The OperatorEvaluator test reports each user's performance including the following indicators.
  • Field-level Error Rate: the percentage of fields that contain errors
  • Document-level Error Rate: the percentage of documents that contain errors
  • Data-Entry Speed: the average amount of time taken to process each document
  • Gold/Silver/Bronze ranking: indication of how the tested operator compares to other operators who took a similar test
    • Test Score Report
    OperatorEvaluator allows users to fully take control of their results and improve their skills
    Besides the above indicators, OperatorEvaluator also allows user to obtain detailed reports on the precise errors made by them.
  • Error Patterns: distribution of errors across different types of fields
  • Error details: list of specific errors made by the operator during the test
  • Statistical estimate of long-term accuracy and productivity: based on statistical methods, OperatorEvaluator specifies a range of accuracy and productivity rates such that it can be 95 percent sure that the operator's long-term average accuracy and productivity would lie within the specified range
  • Test history: an overview of an user's performance across all the tests taken by him/her
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