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"Asia, including Southeast Asia, India and China, and other regions of the world such as Latin America, the Middle East and Africa are fiercely competing to become the world's backoffice," said IAOP Chairman Michael Corbett. "What our global outsourcing industry has lacked, until OperatorEvaluator, is a standardized approach to globally certifying the aptitude, productivity and quality of the backbone of the global outsourcing workforce."
Kevin Parikh, CEO of the leading global outsourcing advisory firm Avasant, LLC recently commented, "As BPO spreads to more regions globally, ensuring the competency of operators will be critical and the IAOP's OperatorEvaluator is uniquely positioned to improve the availability of competent certified workers worldwide."
Ashutosh Vaidya, Sr. VP & Head of Wipro's BPO Operations added, "Based on our evaluations, we are very confident that the IAOP Operator Evaluator will further enhance our ability to continue recruiting the very best employees to service our customers. As a global leader in bringing innovative ideas and practices to our delivery model, Wipro BPO is happy to be amongst the first to adopt IAOP OperatorEvaluator."
"The IAOP OperatorEvaluator solution is a unique offering that can strategically help push the Chinese BPO industry to the next level" said Dr. Hui Wang, Secretary General China Sourcing Alliance which is under the direct guidance of the Ministry of Industry and Information Technology (MIIT), People's Republic of China and initiated by Ministry of Industry and Information Technology Software and Integrated Circuit Promotion Center (CSIP).
Harvard Business School
Dr. Warren McFarlan, Harvard Business School Professor and former Senior Associate Dean and Director of Asia Pacific (1999-2004) said, "I invested in BeyondCore because of its ability to fundamentally reduce the operating costs of services firms through the systematic rapid improvement of quality. The IAOP OperatorEvaluator solution takes this approach to the next level by improving the quality and efficiency of the global labor market."